{"id":593,"date":"2018-01-01T15:25:49","date_gmt":"2018-01-01T06:25:49","guid":{"rendered":"http:\/\/www.assentia-hd.com\/en\/?page_id=593"},"modified":"2018-01-17T18:44:09","modified_gmt":"2018-01-17T09:44:09","slug":"things-i-think-at-the-shop","status":"publish","type":"page","link":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/things-i-think-at-the-shop\/","title":{"rendered":"02-Things I think at the shop"},"content":{"rendered":"

\"\"<\/a><\/p>\n

For the past 25 years, the business I’ve been involved in is the franchise business or the restaurant business.<\/p>\n

Either one of them.
Japan or Asia, there is a difference, but…
Whether it is a service industry or a restaurant business, we still have to set up an actual shop.<\/p>\n

In there exist a large number of employees and partners (part-timers).<\/p>\n

The largest number of employees are with \u201d Restaurant Saint Marc\u201d, where there are three to four employees and seventy part-timers.<\/p>\n

There is always somebody in the shop during business hours of from 7:00am to 11:00pm and two hours before and after for preparation and closing.
Over 70 people working in one shop, in itself it\u2019s another small to mid-size business…\u3002<\/p>\n

Each of the three employees plays politics, and they enlist accompanying partners. Kitchen and hall. This kind of sectionalism.
Various problems occur at the shops.The problem within a shop can be detected as soon as you enter the shop.<\/p>\n

Especially the shops where communication is well developed vs those where it\u2019s not.
Employees and partners, partners amongst themselves. Is there a shop culture which deviates from the corporate culture?
How about the shop climate?\u3002<\/p>\n

Every time I go to a shop, I consider this.
Shops where the internal level of communication is high have a sound and steady shop culture and the manager\u2019s view permeates the shop.<\/p>\n

And such a shop usually has high sales revenue
When the owner enters the shop, is his face recognized?<\/p>\n

Does the shop manager teach about the owner?
Your first impression when you enter the shop is the same as the customer\u2019s first impression when they enter the shop.
A shop\u2019s financial metrics can be grasped from the data collected through POS.
what can\u2019t be grasped from the data is very important, that\u2019s why one goes to the shop.
Select a shop, determine the priority, and establish the frequency.
In this way, visit a shop, talk to the shop manager, and make a judgment on the shop status.\u00a0\u00a0\u00a0
Tasks usually carried by area managers and SV, is sometimes done by the president.
This is very significant. Identify the problems and solve them together with the shop manager and SV.
Continue this cycle.
During the Prime Link era, there were 500 shops in total and of those 70 shops were directly managed.<\/p>\n

I visited the shops according to the method noted above.\u00a0
What had the most impact on resolving problems and improvement of the shops.
That was, as noted above, visiting the shops and social gatherings with partners (part-timers).
These were social gatherings only with me, as the president, and the part-timers. Nobody else could attend.\u00a0 \u00a0<\/p>\n

The best number of participants is up to around ten. Within this range one can have a profound communication.
The part-timers were recommended by a shop manager. Part-timers who can have a direct impact on the president were selected.
A social gathering will advance in a relaxed atmosphere while eating sweets at the company’s conference room.<\/p>\n

We talk about work, company philosophy, employment opportunity, their dreams, family, boyfriends and girlfriends…
Listening to their concerns and advice. \u00a0Hearing opinions which cannot be provided by a shop manager, usually an experienced, older person. Compare and confirm the sense of value.
Everyone is anxious about life, employment uncertainty, they are looking for some advice and answers from an experienced, older person.
Communicating directly with our own unfiltered voices.
Due to this open communication, many part-timers joined the company.
The part-timers\u2019 attitude toward work changed for the better.
Many shop managers said that working got much easier in the shop.
To change a shop culture by a shop manger alone is very difficult. When 20 ~30% of shop workers, including a shop manager, has the same motivation, then the shop drastically changes.
Even more so with a shop where the shop manager was reassigned.
That is why the president must talk directly about the constant corporate philosophy, culture, and work attitude
Transmit the soul; you have to be a story teller.<\/p>\n

Connection with the workplace is most delightful. \u00a0I can see them making an effort.<\/p>\n

However, many presidents don\u2019t do this.<\/p>\n

Their reasons: no time; part-timer training is the shop manager\u2019s responsibility; I have other important things to do…\u00a0
I was taught that the owner\u2019s most important work is new hire training and strategy (hard and soft).
I will talk more about the strategy (hard and soft) next time, but the fastest way to improve the profitability of the company is to improve the profitability of directly managed shops, therefore it can\u2019t be left to someone else.
To do that, it is necessary to improve the shop climate, and it is often resulted by part-timers who make up the majority of work force in the shop<\/p>\n

Shop climate too, system too, service too, hospitality too.
The majority of the image toward the shop that the customer feels is attributed to part-timers.<\/p>\n

The system which has a direct impact and improve. Such system is required.\u00a0
That was a social gathering with the partners (part-timers)\u3002
Clearly, it is much more effective to directly influence part-timers to improve the directly operated shop\u2019s climate and its profitability.
Also from the viewpoint of recruitment, that it makes sense to hire potentially excellent workers within the company.<\/p>\n

I directly influence them, screen them and persuade them. Repetitive work.
These days, I often hear many complain about not able to train, not able to hire.
How serious are they to be involved with their own part-timers and persuading them?
I was in such a thought while visiting shops in ASEAN.<\/p>\n

 <\/p>\n

Assentia Holdings, Inc.<\/p>\n

AKIRA Tsuchiya\"\"<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

For the past 25 years, the business I’ve been involved in is the franchise business or the restaurant business. Either one of them. Japan or Asia, there is a difference, but… Whether it is a service industry or a restaurant business, we still have to set up an actual shop. In there exist a large number of employees and partners (part-timers). The largest number of employees are with \u201d Restaurant Saint Marc\u201d, where there are three to four employees and seventy part-timers. There is always somebody in the shop during business hours of from 7:00am to 11:00pm and two hours before and after for preparation and closing. Over 70 people … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":599,"parent":576,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","jetpack_post_was_ever_published":false},"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P8Yf3D-9z","jetpack-related-posts":[{"id":612,"url":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/a-social-gathering-with-partners\/","url_meta":{"origin":593,"position":0},"title":"04-A social gathering with partners.","author":"nobu","date":"2018\u5e741\u67086\u65e5","format":false,"excerpt":"In response to your questions,\u00a0 I would like to talk about the content of an event. I received questions from many of you about a partner (part-time job) social gathering that I had discussed in my second mail magazine. It described the importance of, not only how to manage part-timers,\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2018\/01\/9013ced74db9ad36e35f526a5c4f5978.jpg?fit=660%2C370&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":576,"url":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/","url_meta":{"origin":593,"position":1},"title":"Our Spirit","author":"nobu","date":"2018\u5e741\u67081\u65e5","format":false,"excerpt":"President Tsuchiya mail magazine Next CEO blog is this link \u2193 CEO blog https:\/\/blog.assentia-hd.com\/en-us\/ceoblog\/tag\/ceo-blog \u00a0 \u00a0 09 Can Japanese restaurants and franchises business target the world? First, about the franchise business, franchising first appeared in America and expanded around the world. The number one share of the franchise market is\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2018\/01\/akiratsuchiya_s-300x296.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1370,"url":"https:\/\/www.assentia-hd.com\/en\/business\/discovering-franchise\/torisoba-zagin\/","url_meta":{"origin":593,"position":2},"title":"RAMEN: Torisoba ZAGIN","author":"nobu","date":"2020\u5e741\u670817\u65e5","format":false,"excerpt":"A business for people who are looking for \"an extraordinary ramen shop\": a ramen business that has never been done before https:\/\/youtu.be\/-9zugMUTfv0 Brand owner's belief\/ philosophy \u201cWe want to provide high-quality hospitality. We want to deliver \u2018extraordinary\u2019 experience to our customers and for them to be happy and inspired. Good\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"zagin","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2019\/12\/Gobou.jpg?fit=1004%2C664&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":606,"url":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/howard-schultz\/","url_meta":{"origin":593,"position":3},"title":"03-Howard Schultz\u3000\uff08Founder of Starbucks\uff09","author":"nobu","date":"2018\u5e741\u67086\u65e5","format":false,"excerpt":"The business performance of Starbucks in the U.S.A mainland is making a recovery. This is where the founder, Howard Schultz, puts the most effort now.\u00a0 \u3000 Communication with customers, new forms of communication, commitment to additional products. \u00a0 Starbucks clearly falls into the high price range amongst the coffee shops.The\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2018\/01\/IMG_20160511_140155.jpg?fit=1200%2C959&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":675,"url":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/07-management-that-has-no-shortage-of-talented-employees\/","url_meta":{"origin":593,"position":4},"title":"07-Management that has no shortage of talented employees.","author":"nobu","date":"2018\u5e741\u670817\u65e5","format":false,"excerpt":"Management that has no shortage of talented employees.The merit of continuing to conduct the previously mentioned social gatherings with partners (Refer to 04 A social gathering with partners) was -- to hire talent. Compared to the time (1995 to 2006) when I was managing the Prime\u2013Link restaurants, finding employees is\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2018\/01\/912620380fc80f9334911c85df15a5c4_s.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":671,"url":"https:\/\/www.assentia-hd.com\/en\/our-spirit\/06-making-of-partners-burning-with-enthusiasm\/","url_meta":{"origin":593,"position":5},"title":"06-Making of partners burning with enthusiasm.","author":"nobu","date":"2018\u5e741\u670817\u65e5","format":false,"excerpt":"\u00a0The making of an enthusiastic partner (a person fighting for the same cause, a comrade), does it require monetary reward? Could only monetary reward create a group burning with enthusiasm? When developing a service company, you often hear the following:\"There is no brilliant executive\" \"I want a capable manager\u201d\"I want\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.assentia-hd.com\/en\/files\/2018\/01\/9b94b319c2d71c0b1dae6c5d8cfba44b_s.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/pages\/593"}],"collection":[{"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":5,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/pages\/593\/revisions"}],"predecessor-version":[{"id":682,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/pages\/593\/revisions\/682"}],"up":[{"embeddable":true,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/pages\/576"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/media\/599"}],"wp:attachment":[{"href":"https:\/\/www.assentia-hd.com\/en\/wp-json\/wp\/v2\/media?parent=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}